Now Hiring - Inside Sales Customer Service Representative in Bethlehem, PA

An Exciting Early Career Opportunity foranInside Sales Customer Service Representative!!

Location: Bethlehem, PA (hybrid)

Job ID: 13815



This isn't your regular Customer Service Representative position. This is a dynamic role that will give you the opportunity to make your mark on the identification technology industry. The Customer Service Representative is responsible for the entirety of processing of customer orders including order entry, checking production, order acknowledgement, shipping status and invoice documents. This person will be the primary interface between the sales team and the customer to ensure smooth and accurate transfer of information and product. Do you have a strong desire to provide an outstanding customer experience in a rapidly growing organization? If you're up for the challenge, we want to talk to you!



Who are we?

HID Global powers the trusted identities of the world's people, places, and things, allowing people to transact safely, work productively and travel freely. We are a high-tech software company headquartered in Austin, TX, with over 4,000 worldwide employees.Check us out here:[please apply online] apply online]


HID's Customer Service Department:
Vizinex RFID, part of HID Global, is a manufacturer of RFID (Radio Frequency Identification) asset tracking tags located in Bethlehem, PA. We work closely with our customers to proactively solve issues by providing resources and tools, coaching, training, and development. Our main goal is to have happy, satisfied, and fulfilled customers.



As ourCustomer Service Representative, you'll support HID's successby:

Entering purchase orders into the ERP system

Ensuring that goods are shipped on time and regularly updating customer on order status

Following up order flows in coordination with production planning and material supply

Acting as direct contact with Sales team and supporting them with their key accounts: reviewing stock, backlog, etc.

Reporting to Sales in case of deviation from delivery time forecast, allowing for sufficient time to react accordingly.



What we will love about your background:

Previous ERP and CRM experience; Oracle and Salesforce knowledge is a plus

Working knowledge of technical characteristics of RFID products is a plus



YourExperienceand Education include:

High School Diploma required

1+ years previous experience in a customer service or related position.

Proficient in MS Office applications, such as Word, Excel, PowerPoint, etc.

Ability to effectively communicate in the English language, both verbally and in writing.



Who you are as a Team Member:

You have the ability to work independently, take initiative, be proactive and autonomous but also like to work interdependently with other areas of the company.

You are deadline-driven and detail-oriented.

You are able to communicate with customers clearly and effectively by telephone and in written communication.

You are interested in developing relationship with customers.

You welcome opportunities to incorporate diversity into your work, including valuing different backgrounds, experiences, and opinions. You also embrace creating and nurturing a culture of diversity, inclusion, and belonging.



Why apply?

Empowerment: You'll work as part of a global team in a flexible work environment, learning and enhancing your expertise.

Innovation: You embrace challenges and want to drive ambitious change.

Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly.



HID Global is an Equal Opportunity/Affirmative Action Employer - Minority/Female/Disability/Veteran/Gender Identity/Sexual Orientation.



We make it easier for people to get where they want to go!
On an average day, think of how many times you tap, twist, tag, push or swipe to get access, find information, connect with others or track something. HID technology is behind billions of interactions, in more than 100 countries. We help you create a verified, trusted identity that can get you where you need to go - without having to think about it.

When you join our HID team, you'll also be part of the ASSA ABLOY Group, the global leader in access solutions. You'll have 50,000 colleagues in more than 70 different countries. We empower our people to build their career around their aspirations and our ambitions - supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it's important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

#LI-HIDGlobal #LI-HYBRID